Terms of Service

Last updated: 28 June 2026

Welcome to OnlyPaw. These Terms of Service ("Terms") govern your use of the OnlyPaw mobile applications, websites, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The OnlyPaw marketplace

OnlyPaw operates a technology platform that connects pet owners ("Customers") with independent pet-care professionals ("Providers"). OnlyPaw is not a pet-care provider. All pet-care services are performed by independent third-party Providers, not by OnlyPaw or its employees.

OnlyPaw does not employ, control, supervise, or direct Providers. We do not guarantee the quality, safety, suitability, training, or qualifications of any Provider, and we do not warrant the outcome of any booking. Verification steps we perform (ID checks, selfie matches, knowledge assessments) are intended to reduce — but not eliminate — risk.

2. Eligibility

• You must be at least 18 years old to create an account.
• You must provide accurate, current, and complete information when registering.
• You are responsible for safeguarding your password and for all activity on your account.

3. Provider verification

Providers must submit government-issued ID, a selfie, home photos (where applicable), and complete a knowledge test before being approved. Approval is at OnlyPaw's discretion. Approval does not constitute an endorsement of the Provider, a guarantee of services, or an employment relationship between OnlyPaw and the Provider.

4. Bookings, payments, and refunds

• Booking prices are set by individual Providers. OnlyPaw charges a service fee on each transaction, disclosed before checkout.
• Payments are processed through Stripe. By providing payment information you authorise OnlyPaw and Stripe to charge the agreed amount.
• Funds for completed bookings are held by Stripe in an escrow-style account until the service is completed, after which Provider earnings are released. Released earnings are paid out on the schedule disclosed in the app, less any platform fees, refunds, chargebacks, or claims.
• Cancellation and refund policy: cancellations made more than 24 hours before the scheduled start are refunded in full minus payment-processing fees. Cancellations within 24 hours may be subject to partial or no refund, as disclosed at booking. Refunds for completed services are at OnlyPaw's sole discretion.
• Chargebacks: if a Customer initiates a chargeback that is later resolved in OnlyPaw's favour, the Customer is liable for the chargeback fee charged by the card network.

5. User conduct

You agree not to:

• Circumvent the Service to arrange bookings or payments outside the platform.
• Share contact information (phone numbers, emails, social handles) in chat before a booking is confirmed. We use automated and manual moderation to enforce this.
• Use the Service for any illegal, fraudulent, or harmful purpose.
• Misrepresent your identity, qualifications, or pet information.
• Harass, threaten, defame, or stalk other users.
• Reverse engineer, scrape, or interfere with the operation of the Service.

Violations may result in immediate account suspension or termination, forfeiture of pending payouts, and referral to law enforcement.

6. Pet owner responsibilities

• You warrant that you are the lawful owner of any pet you book a service for, and that the pet has all required vaccinations and licences.
• You must accurately disclose your pet's medical conditions, behavioural issues, allergies, and dietary requirements.
• You are responsible for any damage, injury, or claim caused by your pet to a Provider, third party, or property — except where such damage was directly and solely caused by the Provider's negligence.

7. Provider responsibilities

• You operate as an independent contractor. Nothing in these Terms creates an employer-employee, partnership, joint venture, or agency relationship.
• You are responsible for your own taxes, licences, permits, and insurance, and for compliance with all applicable laws including the UAE Federal Animal Welfare Law.
• You agree to provide services in a professional, safe, and humane manner.
• You agree to maintain confidentiality of customer and pet information you receive through the Service.
• You may not solicit Customers to book outside the platform; doing so is grounds for immediate termination and forfeiture of pending payouts.

8. Disclaimers and limitation of liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted or error-free.

To the maximum extent permitted by applicable law, OnlyPaw, its affiliates, officers, employees, agents, partners, and licensors will not be liable for:

• The acts, omissions, conduct, or qualifications of any Provider or Customer.
• Any injury, illness, death, behaviour, escape, theft, loss, or damage involving any pet booked through the Service.
• Any damage, injury, or claim caused by a pet to a Provider, third party, or property.
• Misrepresentations made by any user.
• Disputes between Customers and Providers, including pricing or service-quality disputes.
• Failures or delays of third-party services (Stripe, hosting providers, push notification providers, network operators).
• Events beyond our reasonable control (force majeure), including natural disasters, war, terrorism, pandemic, sandstorm, government action, internet outage, or labour disputes.
• Any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or related to the Service is limited to the greater of (a) the total amount you paid to OnlyPaw in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100).

Some jurisdictions do not permit certain limitations of liability. The limitations above apply only to the maximum extent permitted in your jurisdiction.

9. Indemnification

You agree to indemnify, defend, and hold harmless OnlyPaw, its affiliates, officers, employees, agents, and partners from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service, (b) your breach of these Terms, (c) your violation of any law or third-party right, (d) any pet-care service you provided or received, or (e) any content you posted.

10. Intellectual property

The Service, including its software, designs, text, graphics, logos, and trademarks, is owned by OnlyPaw and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. You may not copy, modify, distribute, sell, or reverse engineer any part of the Service.

11. Termination

You may close your account at any time from within the app. We may suspend or terminate your account immediately, without prior notice, if you breach these Terms, harm other users, or use the Service unlawfully. Sections 5–11 survive termination.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the app or by email at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

13. Governing law and dispute resolution

These Terms are governed by the laws of the United Arab Emirates (UAE), without regard to its conflict-of-laws rules. Disputes will be resolved in the courts of Dubai, UAE. Where consumer protection laws of your country of residence grant non-waivable rights, those rights apply.

Before initiating formal proceedings, you agree to first contact us at legal@onlypaw.net and attempt good-faith resolution for at least 30 days.

14. General

• If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.
• Failure to enforce any provision is not a waiver of our right to do so later.
• You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• These Terms constitute the entire agreement between you and OnlyPaw regarding the Service.

15. Contact

Legal: legal@onlypaw.net
Support: support@onlypaw.net