Terms of Service

Last updated: 11 October 2026

Welcome to OnlyPaw. These Terms of Service ("Terms") govern your use of the OnlyPaw mobile applications, websites, and related services (the "Platform" or "Service").

The Service is operated by OnlyPaw Inc. ("OnlyPaw", "we", "us"). Its incorporation in the State of Delaware, USA is in progress; these Terms will name the registered company details once it is complete.

1. Scope and acceptance of these Terms

By downloading, accessing, or using the OnlyPaw mobile application or website, or by creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform.

2. The OnlyPaw marketplace and independent Providers

• Intermediary platform. OnlyPaw operates solely as a technology platform connecting pet owners ("Customers") with independent third-party pet-care professionals ("Providers"). OnlyPaw is not a pet-care provider. All pet-care services are performed by Providers, not by OnlyPaw or its employees.
• Independent contractors. Providers listed on OnlyPaw are independent contractors. They are not employees, agents, or partners of OnlyPaw, and OnlyPaw does not employ, control, supervise, or direct them.
• We do not guarantee the quality, safety, suitability, training, or qualifications of any Provider, and we do not warrant the outcome of any booking. Verification steps we perform (ID checks, selfie matches, knowledge assessments) are intended to reduce — but not eliminate — risk.

3. Eligibility

• You must be at least 18 years old to create an account.
• You must provide accurate, current, and complete information when registering.
• You are responsible for safeguarding your password and for all activity on your account.

4. Provider verification

Providers must submit government-issued ID, a selfie, home photos (where applicable), any documents required for the services they offer (for example professional or driving licences), and complete a knowledge test before being approved. Approval is at OnlyPaw's discretion. Approval does not constitute an endorsement of the Provider, a guarantee of services, or an employment relationship between OnlyPaw and the Provider.

5. Bookings and payments

• Booking prices are set by individual Providers. Customers pay an OnlyPaw service fee on each booking, shown before checkout, and Providers pay OnlyPaw a commission as set out in the Provider Agreement.
• Payments are processed through Stripe. By providing payment information you authorise OnlyPaw and Stripe to charge the agreed amount.
• When a Provider accepts a request, the Customer must pay by the deadline shown in the app; a booking that is not paid in time is cancelled without charge.
• Payments for bookings are held until the service is completed, after which Provider earnings are released. Released earnings are paid out on the schedule disclosed in the app, less any platform fees, refunds, chargebacks, or claims.
• Chargebacks: if a Customer initiates a chargeback that is later resolved in OnlyPaw's favour, the Customer is liable for the chargeback fee charged by the card network.

6. Cancellations and refunds

The same cancellation rule applies to every booking on OnlyPaw, whichever Provider you book; Providers do not choose their own policy. It is shown on the Provider's profile and before you pay. Refunds cover the total amount paid for the booking, including the OnlyPaw service fee, and depend on how long before the scheduled start the Customer cancels:

• 24 hours or more before the start: full refund (100% of the amount paid, including the OnlyPaw service fee).
• Less than 24 hours before the start: no refund.
• Provider cancellation: if a Provider cancels a booking, the Customer automatically receives a 100% full refund.
• Refunds after a service has started or been completed are at OnlyPaw's discretion, for example following a reported problem.

7. Off-platform transactions and direct contact

• Off-platform disclaimer. OnlyPaw is not responsible for any agreements, services, payments, damages, or disputes that arise if a Customer and a Provider communicate or transact outside the OnlyPaw application. Such transactions are not covered by OnlyPaw's payment protection, refunds, or support.
• No direct contact details before booking. Sharing, requesting, or transmitting phone numbers, email addresses, social media handles, external messaging links, or other personal contact details before a booking is confirmed is strictly prohibited. We use automated and manual moderation to enforce this.
• Account ban. Any user (Customer or Provider) found attempting to bypass the Platform by exchanging direct contact details before a booking, or by arranging bookings or payments outside the Platform, will have their account immediately and permanently suspended or terminated. Providers also forfeit pending payouts.

8. User conduct

You agree not to:

• Use the Service for any illegal, fraudulent, or harmful purpose.
• Misrepresent your identity, qualifications, or pet information.
• Harass, threaten, defame, or stalk other users.
• Reverse engineer, scrape, or interfere with the operation of the Service.

Violations may result in immediate account suspension or termination, forfeiture of pending payouts, and referral to law enforcement.

9. Pet owner responsibilities

• You warrant that you are the lawful owner of any pet you book a service for, and that the pet has all required vaccinations and licences.
• You must accurately disclose your pet's medical conditions, behavioural issues, allergies, and dietary requirements.
• You are responsible for any damage, injury, or claim caused by your pet to a Provider, third party, or property — except where such damage was directly and solely caused by the Provider's negligence.

10. Provider responsibilities

• You operate as an independent contractor. Nothing in these Terms creates an employer-employee, partnership, joint venture, or agency relationship.
• You are responsible for your own taxes, licences, permits, and insurance, and for compliance with all laws that apply where you provide services, including animal-welfare laws.
• You agree to provide services in a professional, safe, and humane manner.
• You agree to maintain confidentiality of customer and pet information you receive through the Service.
• Your use of the Platform as a Provider is also governed by the OnlyPaw Provider Agreement you accept when you join.

11. Data protection and privacy

• Information we collect. Depending on the service requested or offered, OnlyPaw may collect official identification documents (for example a national ID card, passport, or professional or driving licence).
• How we use and share it. Personal data and documents are processed only for identity verification and the operation of the Platform. We never sell your personal data. We share it only: with the other party to a booking, as needed for that booking; with the companies that run parts of the Service on our behalf (payments, hosting, maps, email, and error tracking), under contracts that require them to protect it; and with judicial, legal, or tax authorities when the law requires it.
• Your data stays yours. You retain ownership of all personal data you provide to the Platform, and grant OnlyPaw a limited licence to store and process the information needed to provide the Service.
• Our Privacy Policy explains in detail what we collect, how long we keep it, and your rights.

12. Disclaimers and limitation of liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted or error-free.

To the maximum extent permitted by applicable law, OnlyPaw, its affiliates, officers, employees, agents, partners, and licensors will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from services rendered by Providers or from interactions between users on or off the Platform, including:

• The acts, omissions, conduct, or qualifications of any Provider or Customer.
• Any injury, illness, death, behaviour, escape, theft, loss, or damage involving any pet booked through the Service.
• Any damage, injury, or claim caused by a pet to a Provider, third party, or property.
• Misrepresentations made by any user.
• Disputes between Customers and Providers, including pricing or service-quality disputes.
• Failures or delays of third-party services (Stripe, hosting providers, push notification providers, network operators).
• Events beyond our reasonable control (force majeure), including natural disasters, war, terrorism, pandemic, severe weather, government action, internet outage, or labour disputes.
• Any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.

Our total aggregate liability to you for all claims arising out of or related to the Service is limited to the greater of (a) the total amount you paid to OnlyPaw in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100).

Some jurisdictions do not permit certain limitations of liability. The limitations above apply only to the maximum extent permitted in your jurisdiction.

13. Indemnification

You agree to indemnify, defend, and hold harmless OnlyPaw, its affiliates, officers, employees, agents, and partners from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service, (b) your breach of these Terms, (c) your violation of any law or third-party right, (d) any pet-care service you provided or received, or (e) any content you posted.

14. Intellectual property

All intellectual property rights in the OnlyPaw Platform — including but not limited to its software code, visual interface, design, logos, trademarks, and content — are the exclusive property of OnlyPaw. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. Unauthorised copying, reproduction, modification, distribution, sale, reverse engineering, or use of Platform assets without our prior written consent is strictly prohibited.

15. Termination

You may close your account at any time from within the app. OnlyPaw may, in its sole discretion, suspend, deactivate, or permanently terminate any account without prior notice if the user violates these Terms, engages in fraudulent activity, harms other users, or compromises the safety and integrity of the Platform. Sections 7–17 survive termination.

16. Changes to these Terms

OnlyPaw may amend, update, or modify these Terms at any time. Material changes will be notified through app notifications or by email at least 14 days before they take effect. Continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms.

17. Governing law and disputes

These Terms and any disputes arising out of or related to the Platform are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-law principles. Disputes will be resolved in the state or federal courts located in the State of Delaware. Where the consumer protection laws of your country of residence grant you rights that cannot be waived, those rights still apply.

Before initiating formal proceedings, you agree to first contact us at [email protected] and attempt good-faith resolution for at least 30 days.

18. General

• If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.
• Failure to enforce any provision is not a waiver of our right to do so later.
• You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• These Terms constitute the entire agreement between you and OnlyPaw regarding the Service.

19. Contact

Legal: [email protected]
Support: [email protected]