What to expect
Hosts can offer extras such as daily photo updates, pick-up and drop-off, special food, medication or extra play time โ shown before you book.
Ask how the host keeps pets cool during the day, where your pet will sleep, and how outdoor time is handled in summer. Pack familiar bedding and enough food for the whole stay.
Pet Boarding โ FAQ
Where is pet boarding available?
OnlyPaw is available worldwide. Because it's a marketplace, who you can book depends on the providers approved near your address โ the app shows who's available before you pay.
How much does pet boarding cost?
Providers set their own prices in their local currency, so you see each provider's rate before you book. At checkout OnlyPaw adds a service fee of 10% of the service price, with a minimum of USD 2 and a maximum of USD 20 (or the equivalent in your local currency), shown before you pay. Your payment is held and only released to the provider after the service is completed.
How are boarding hosts vetted?
Every boarding host must submit a government ID, a selfie and photos of the home or boarding area, and pass a pet-safety knowledge test with a 70% pass mark. The OnlyPaw team reviews each application โ and each additional service โ before it goes live.
What should I pack for my pet's boarding stay in your city?
Enough of your pet's usual food for every night plus a spare day, any medication with written instructions, a lead and collar with ID, familiar bedding or a toy, and your vet's contact details. Add everything to the booking notes too.
What if I need to cancel?
One cancellation rule applies to every booking: you get a full refund (including the OnlyPaw service fee) if you cancel at least 24 hours before the start, and no refund after that. If the provider cancels, you always get a full refund.
What happens in an emergency?
Every active booking has an SOS button in the app. It alerts the other party and the OnlyPaw team straight away. If your pet needs urgent medical care, contact a vet or emergency clinic first.