What to expect
Groomers upload a grooming certificate that the OnlyPaw team reviews before they can offer grooming.
In hot months, book grooming for the cooler part of the day, and ask for a coat length that protects against sun rather than a shave-down for double-coated breeds.
Pet Grooming — FAQ
Where is pet grooming available?
OnlyPaw is available worldwide. Because it's a marketplace, who you can book depends on the providers approved near your address — the app shows who's available before you pay.
How much does pet grooming cost?
Providers set their own prices in their local currency, so you see each provider's rate before you book. At checkout OnlyPaw adds a service fee of 10% of the service price, with a minimum of USD 2 and a maximum of USD 20 (or the equivalent in your local currency), shown before you pay. Your payment is held and only released to the provider after the service is completed.
How are groomers vetted?
Every groomer must submit a government ID, a selfie and a grooming certificate, and pass a pet-safety knowledge test with a 70% pass mark. The OnlyPaw team reviews each application — and each additional service — before it goes live.
Should I shave my dog for the your city heat?
Usually not for double-coated breeds such as huskies, golden retrievers or German shepherds — their coat insulates against heat and sunburn. Regular de-shedding and brushing keep them cooler. Single-coated breeds can have shorter trims; ask your groomer in the chat.
What if I need to cancel?
One cancellation rule applies to every booking: you get a full refund (including the OnlyPaw service fee) if you cancel at least 24 hours before the start, and no refund after that. If the provider cancels, you always get a full refund.
What happens in an emergency?
Every active booking has an SOS button in the app. It alerts the other party and the OnlyPaw team straight away. If your pet needs urgent medical care, contact a vet or emergency clinic first.