What to expect
Drivers upload their driving licence, vehicle registration and photos of the vehicle, which the OnlyPaw team reviews before they can offer pet taxi rides.
Ask the driver to pre-cool the car in summer, never leave a pet in a parked vehicle, and use a secure crate or harness. Flag medication, anxiety or multiple pets in the request.
Pet Taxi — FAQ
Where is pet taxi available?
OnlyPaw is available worldwide. Because it's a marketplace, who you can book depends on the providers approved near your address — the app shows who's available before you pay.
How much does pet taxi cost?
Providers set their own prices in their local currency, so you see each provider's rate before you book. At checkout OnlyPaw adds a service fee of 10% of the service price, with a minimum of USD 2 and a maximum of USD 20 (or the equivalent in your local currency), shown before you pay. Your payment is held and only released to the provider after the service is completed.
How are pet taxi drivers vetted?
Every pet taxi driver must submit a government ID, a selfie, a driving licence, vehicle registration and vehicle photos, and pass a pet-safety knowledge test with a 70% pass mark. The OnlyPaw team reviews each application — and each additional service — before it goes live.
Where can a pet taxi take my pet in your city?
Anywhere the driver agrees to go — typically vet clinics, groomers, boarding hosts, a friend's home or your new address. Add both addresses and any special needs when you request the trip, and confirm details with the driver in the chat.
What if I need to cancel?
One cancellation rule applies to every booking: you get a full refund (including the OnlyPaw service fee) if you cancel at least 24 hours before the start, and no refund after that. If the provider cancels, you always get a full refund.
What happens in an emergency?
Every active booking has an SOS button in the app. It alerts the other party and the OnlyPaw team straight away. If your pet needs urgent medical care, contact a vet or emergency clinic first.